Return & Refund Policy

We're here to help you feel empowered and confident — not just in your gear, but in your experience shopping with us. That's why we've created a return and exchange policy that's as fair as it is fierce.

Every Girl Power Gear® item is made to order just for you by our fulfillment partner, Printful. Because each piece is produced on demand, our return rules work a little differently than a store that stocks shelves — please read below.

Damaged, Defective, or Wrong Items — We've Got You

If your order arrives damaged, defective, or misprinted, or if we shipped you the wrong item, contact us within 30 days of receiving your order at support@girlpowergear.com with photos of the issue and your order number. Claims for problems that are our fulfillment partner's error are covered at their expense — we'll send a replacement or issue a refund at no extra cost to you.

If your package is lost in transit, contact us no later than 30 days after the estimated delivery date so we can file a claim and make it right.

Exchanges

We offer a 7-day exchange window from the date your order is delivered. Ordered the wrong size? Within 7 days of delivery, you can exchange it for a different size of the same style, color, and design.

To be eligible for an exchange:

• Items must be unworn, unwashed, and in brand-new condition
• Items should be free of stains, perfumes, animal hair, makeup, or signs of wear
• The exchange must be for the same style, color, and design (no swapping for a totally different item — unless approved by our support team)

To start an exchange, email us at support@girlpowergear.com before sending anything back, and we'll walk you through it. Please don't send items back without contacting us first — items sent back without an approved exchange or return won't be accepted.

What We Can't Accept

Because our products are made to order, we do not accept returns for:

• Change of mind (style, material, or color preference)
• Gifted items not to the recipient's liking
• Orders with incorrect shipping addresses provided by the customer
• Items marked as SALE, clearance, or final sale
• Gift cards
• Sealed personal-care goods (such as cosmetics) that have been opened, for health and hygiene reasons

Please double-check the size guide on every product page before ordering — since each item is made just for you, we can't restock it.

Refunds & Store Credit

For returns and exchanges we do accept, items are sent to our fulfillment partner's facility. Once your return is received and the condition is confirmed, we'll process your refund or exchange.

• Refunds are issued to the original payment method, minus shipping costs and a 15% restocking fee
• Prefer to keep it in the Girl Power fam? Opt for store credit or a gift card — you'll skip the restocking fee!
• Approved refunds are issued within 10 business days of approval; your bank or credit card company may take additional time to post it

International Orders & Customs Duties

At this time, we cannot offer returns or exchanges for international orders due to shipping and customs limitations — returns and size exchanges are offered at our discretion and expense, and international return shipping is often impractical. If there's a problem with your international order (damaged, defective, or wrong item), reach out to us — those claims are covered as described above, and we'll always do our best to help find a solution.

Please note: for some products (such as all-over print track pants and custom shoes), additional import duties or taxes may apply upon delivery if your item ships from overseas (e.g., China). These fees are not included in the item price and are the responsibility of the customer. We recommend checking your country's customs policies before placing your order, especially for U.S. deliveries.

Lost or Stolen Packages

Once your order is marked as delivered, we are no longer responsible for it. If your package is missing, please contact your local courier or post office. We recommend checking with neighbors or your building's reception first — sometimes packages play hide-and-seek. (If tracking never shows delivery at all, see the lost-in-transit section above — we can help within 30 days of the estimated delivery date.)

Cancellations & Order Changes

Orders are processed quickly after checkout and go straight into production, so we cannot guarantee cancellations or edits. If you spot an error, email us the same day at support@girlpowergear.com, and we'll try to help before production begins.

We're a small business with a big heart — and while we do have policies in place to keep things running smoothly, we're also real people. If anything comes up, drop us a line. We'll always try to find a fair, empowering solution.